Error 1014
Error 1014 CNAME Cross-User Ban Error
What This Error Means
Error 1014 CNAME Cross-User Ban occurs when a CNAME record in one Cloudflare account points to a domain in a different Cloudflare account, and the target domain is not configured to allow this. Cloudflare blocks this by default to prevent security risks like domain hijacking.
Common Causes
- Pointing a CNAME record to a service (like Shopify or Heroku) that uses Cloudflare, without proper configuration.
- Moving a domain between Cloudflare accounts without updating DNS records.
- Typo in the CNAME target pointing to a domain owned by someone else on Cloudflare.
How to Fix It (For Users)
- 1 This is a site configuration issue. You cannot fix it.
For Site Owners / Developers
- If you are pointing to a SaaS provider (like Shopify), ensure you have followed their custom domain setup instructions exactly.
- If you own both domains, ensure they are in the same Cloudflare account or use Cloudflare for SaaS.
- Contact Cloudflare support if you have a legitimate need for cross-zone CNAMEs.
- Change the CNAME record to an A record pointing to the IP address (if possible).
When It Is NOT Your Fault
If the SaaS provider you are pointing to has misconfigured their Cloudflare integration.
Check if this outage affects everyone globally
This error often indicates a wider problem. Use our tool to verify if the site is down for everyone.
Check Website Status →Recommended Tool to Prevent This Error
Fix DNS resolution issues and protect your site from DDoS attacks with Cloudflare.